Cancellation & Refund Policy
Cancellations, Refunds & Replacements are at sole discretion of BuyurBook and will be accepted and done only after one to one email communication with the customer who has placed order on www.buyurbook.com
How do I cancel an order?
You can cancel your order online within 24 hrs of placing the order. Your entire order amount will be refunded. An order cannot be cancelled once the item has been delivered to you.
Can I cancel a part of the order?
How much time it take to process my cancellation request?
Once customer request the cancellation of item(s) in your order, the item will be canceled within 1-2 working days and 5-7 working days to initiate a refund. You will be notified of the same by email. Refund will be processed soon after BuyurBook receive the cancelled items back from the courier.
How we get return of the cancelled product money?
Refunds are at sole discretion of BuyurBook and will be accepted and done only after one to one email communication with the customer who has placed order on website. All Refunds shall be done through Bank deposits only to a Nationalised (Indian based) Bank account, irrespective of payment being made within India or Outside India/CCavenue Payment Gateway/Paypal.
Please send in a mail to us with required information of your Local Bank account.
And your mobile number. This process may take up to 7-10 business days, intimation of refund shall be sent to you via email.
Damages & Claims:
For damages occurred during transit and damages due to neglect, improper usage or application will not be covered under our Returns Policy. The company cannot be held responsible for the damages. No refunds will be issued under such conditions.
Request for Replacement can be raised within 48 hours after received the product.
Customer will be responsible for paying for your own shipping costs for sending and receving the replacement of your item. Shipping costs incurred already towards an order are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We would be happy to assist you in every step in your shopping, please send us your query to email@example.com